BENCHMARK – Questions

/BENCHMARK – Questions
BENCHMARK – Questions 2018-03-22T13:05:43+00:00
1
What best describes what happens at your firm when a problem in the production process arises?

Examples: Finding a quality defect in a service, product, or a piece of equipment breaks down.
2
How many key performance indicators are monitored in your firm?

Examples: Metrics on service quality, customer satisfaction, production, cost, waste, quality, inventory, and absenteeism
3
How frequently are key performance indicators typically reviewed by managers at your firm?
4
How frequently are key performance indicators typically reviewed by non-managers at your firm?
5
Where are display boards showing service quality, output and other key performance indicators located in your firm?
6
What best describes the time frame of operational targets at your firm?

Examples of operational targets are: customer satisfaction, wait-times, production, quality, efficiency, on-time delivery.
7
How easy or difficult is it in your firm for people to typically achieve their operational targets?
8
Who was aware of the operational targets at your firm?
9
What are non-managers’ performance bonuses usually based on in your firm?
10
When targets are met, what percent of non-managers received performance bonuses?
11
What were managers’ performance bonuses usually based on in your firm?
12
When production targets are met, what percent of managers at your firm received performance bonuses?
13
What is the primary way non-managers are promoted in your firm?
14
What is the primary way managers are promoted in your firm?
15
When is an under-performing non-manager usually reassigned or dismissed?
16
When is an under-performing manager usually reassigned or dismissed?