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BENCHMARK – Questions
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BENCHMARK – Questions
BENCHMARK – Questions
neural
2018-03-22T13:05:43+00:00
1
What best describes what happens at your firm when a problem in the production process arises?
Examples: Finding a quality defect in a service, product, or a piece of equipment breaks down.
We fixed it but did not take further action
We fixed it and took action to make sure that it did not happen again
We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance
No action was taken
2
How many key performance indicators are monitored in your firm?
Examples: Metrics on service quality, customer satisfaction, production, cost, waste, quality, inventory, and absenteeism
1-2 key performance indicators
3-9 key performance indicators
10 or more key performance indicators
No key performance indicators
3
How frequently are key performance indicators typically
reviewed
by
managers
at your firm?
Yearly
Quarterly
Monthly
Weekly
Daily
Hourly or more frequently
Never
4
How frequently are key performance indicators typically
reviewed
by
non-managers
at your firm?
Yearly
Quarterly
Monthly
Weekly
Daily
Hourly or more frequently
Never
5
Where are display boards showing service quality, output and other key performance indicators located in your firm?
All display boards were located in one place (e.g. in the store back office or at the end of the production line)
Display boards were located in multiple places (e.g. at multiple places in the store or establishment)
We did not have any display boards
6
What best describes the time frame of operational targets at your firm?
Examples of operational targets are: customer satisfaction, wait-times, production, quality, efficiency, on-time delivery.
Main focus was on short-term (less than one year) targets
Main focus was on long-term (more than one year) targets
Combination of short-term and long-term targets
No targets
7
How easy or difficult is it in your firm for people to typically achieve their operational targets?
Possible to achieve without much effort
Possible to achieve with some effort
Possible to achieve with normal amount of effort
Possible to achieve with more than normal effort
Only possible to achieve with extraordinary effort
8
Who was aware of the operational targets at your firm?
Only senior managers
Most managers and some workers
Most managers and most workers
All managers and most workers
9
What are
non-managers’
performance bonuses usually based on in your firm?
Their own performance
Their team or shift performance
Their local establishment or branch's performance
Their entire company's performance
No performance bonuses
10
When targets are met, what percent of
non-managers
received performance bonuses?
0%
1-33%
34-66%
67-99%
100%
Targets not met
11
What were
managers’
performance bonuses usually based on in your firm?
Their own performance
Their team or shift performance
Their local establishment or branch's performance
Their entire company's performance
No performance bonuses
12
When production targets are met, what percent of
managers
at your firm received performance bonuses?
0%
1-33%
34-66%
67-99%
100%
Targets not met
13
What is the primary way
non-managers
are promoted in your firm?
Promotions are based solely on performance and ability
Promotions are based partly on performance and ability, and partly on other factors (for example, tenure or family connections)
Promotions are based mainly on factors other than performance and ability (for example, tenure or family connections)
Non-managers are normally not promoted
14
What is the primary way
managers
are promoted in your firm?
Promotions are based solely on performance and ability
Promotions are based partly on performance and ability, and partly on other factors (for example, tenure or family connections)
Promotions are based mainly on factors other than performance and ability (for example, tenure or family connections)
Managers are normally not promoted
15
When is an under-performing
non-manager
usually reassigned or dismissed?
Within 6 months of identifying non-manager under-performance
After 6 months of identifying non-manager under-performance
Rarely or never
16
When is an under-performing manager usually reassigned or dismissed?
Within 6 months of identifying manager under-performance
After 6 months of identifying manager under-performance
Rarely or never
Finish benchmark
